Privacy Policy

1. Who We Are

Hammerhead Warehouse Systems, Inc. ("Hammerhead," "we," "us," or "our") is a warehouse storage and material handling company based in Southern California. This Privacy Policy describes how we collect, use, and protect information you provide when you visit our website at hammerheadllc.com or contact us about our products and services.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

• Name, job title, and company name
• Email address and phone number, including your mobile number if you text us or agree to receive text messages
• Project details, facility information, and storage requirements you share in contact forms or conversations
• Text messages you exchange with us, and a record of when you opted in to or out of text messages
• Any other information you choose to include in a message to us

Information Collected Automatically

• Pages visited and time spent on the site
• Browser type, operating system, and device information
• IP address and general geographic location
• Referring website or search terms that brought you to our site

We use standard analytics tools (such as Google Analytics) to collect aggregated, non-personally-identifiable information about how visitors use our site. This helps us understand what content is useful and improve the site over time.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or project consultations
• Communicate about active projects, proposals, or follow-up questions
• Send and reply to text messages you've agreed to receive (see Text Messaging below)
• Send information about our services if you've requested it
• Improve our website and understand how visitors interact with it
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following limited circumstances:

• Service providers: We use third-party tools for CRM, email, and website analytics. These providers process data on our behalf and are contractually required to protect it.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

None of the sharing described above includes text messaging opt-in data or consent. See Text Messaging (SMS) below.

5. Text Messaging (SMS)

If you text us or agree to receive text messages from Hammerhead Warehouse Systems, this section explains how we handle that information.

What We Collect

• Your mobile phone number
• Your consent to receive text messages, including when and how you gave it
• The content of messages you send us and our replies
• Opt-out (STOP) and help (HELP) requests

How We Use It

We use this information only to text with you about your inquiry or project, such as answering your questions, following up on quotes and proposals, scheduling, and sending project updates, and to honor opt-out requests.

Who We Share It With

SMS consent is not shared with third parties. We do not sell, rent, or share your mobile phone number, text messaging opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. All of the sharing categories described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting Out and Getting Help

Reply STOP to any message to stop receiving texts from us. Text HELP for assistance, or visit hammerheadllc.com. Message frequency varies, and message and data rates may apply. Full details are in our SMS Terms of Service.

6. Cookies

Our website uses cookies, small text files stored on your device, to support site functionality and analytics. Most browsers allow you to control or disable cookies through browser settings. Disabling cookies may affect how some parts of the site function.

We use cookies for:

• Analytics (Google Analytics)
• CRM and form tracking (HubSpot, if applicable)
• Basic site functionality

7. Data Retention

We retain contact and project information for as long as necessary to manage our business relationship with you and comply with legal obligations. If you request that we delete your information, we will do so unless we are required to retain it by law.

8. Your Rights

Depending on where you are located, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications at any time
• Opt out of text messages at any time by replying STOP

To exercise any of these rights, contact us at the address below.

9. Security

We use reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Hammerhead Warehouse Systems, Inc.
Southern California
Call or text: (323) 628-8190
Email: info@hammerheadws.com
Contact Us